The customer sought to address production challenges that were negatively impacting their overall production process.

• Gain a comprehensive understanding of the architecture of the customer's internal product to effectively address production challenges.
• Extract necessary inputs directly from SQL databases using Stored Procedures and System DSNs, streamlining the production process.
• Seamlessly integrate the CCM platform with SMS and Email Service Providers to enhance communication capabilities and improve overall efficiency.

In Numbers

• Migrated approximately 30 applications to OpenText Exstream, ensuring a smooth transition and enhanced functionality.
• Incorporated over 100 additional applications for both batch processing and real-time operations, expanding the capabilities of the system.
• Utilized Live Editors to customize the content, allowing for personalized and tailored communications.
• Designed promotional and transactional emails using containers, streamlining the creation and delivery process.
• Integrated the system with archival and Document Management Systems (DMS), facilitating efficient document storage and retrieval.

AdventSys solution offering encompassed the development of a suite of applications specifically designed to address customer challenges.

• Documents and letters were seamlessly converted to Exstream, ensuring compatibility and enhancing the overall document management process.
• Email templates were skillfully designed using containers, enabling efficient and visually appealing email communication.
• PDFs were protected through the implementation of digital signatures, ensuring document integrity and security.
• Communications were logged into an external database, allowing for easy tracking of status and providing a resending feature when necessary.
• Live Editors were implemented, empowering business users to customize content according to their specific needs.
• Reusable components were incorporated to optimize performance and enhance efficiency across the system.