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Bundled Communication solution for a Credit Card issuer

credit-card-application

Bundled Communication solution for a Credit Card issuer

The dynamic growth of a bank necessitates the replacement of its current credit statement generation applications. To meet this demand, the bank has chosen to implement the cutting-edge OpenText Exstream CCM solution for enhanced efficiency and customer satisfaction.

Business Challenge

The AdventSys solution package offers a comprehensive suite of applications specifically designed to address and overcome customer challenges effectively.

  • Generate credit card statements for multiple logos and templates, pulling marketing images and offerings from JPEG/TIFF files.
  • Send a minimum of 200,000 emails per hour using the solution.
  • Ensure feasibility to encrypt PDFs for enhanced security.
  • Send SMS communications with bitly links and enable users to download the PDFs.
  • Provide comprehensive reports to both business and IT stakeholders.

 

The customer wanted to address production challenges which are impacts the production.

  • Implement multi-language communication capabilities.
  • Utilize a single template in Exstream to accommodate multiple logos and colors.
  • Design email templates using a container-based approach for flexibility and consistency.
  • Leverage Exstream's 9.5 version to incorporate mouse-over features for enhanced user experience.
  • Enable handling of multiple flows to generate a single communication output.
  • Include SMS contents with bitly links for efficient messaging.
  • Facilitate integration with archival servers for seamless data storage and retrieval.

 

AdventSys Solution

AdventSys solution package including creating suite of applications that can address customer challenges.

  • Establish a centralized architecture for streamlined operations.
  • Create a single template in Exstream capable of handling approximately 40 templates.
  • Apply business conditions to relevant objects for accurate processing.
  • Develop reusable components to enhance performance and reduce development and testing efforts.
  • Utilize the Command Center to efficiently process batches and deliver outputs across multiple delivery channels.

Technologies Used

LANGUAGE

VB Script

PLATFORM

Windows,  ASP .Net MVC4

DATABASE

MS SQL Server 2012

IDE

Open Text Exstream

INTEGRATIONS

Command Center & Delivery Engine

REPORTS

MQ Series, SMTP and SFTP gateways

Client Benefits

Improved Batches

Significantly improved batch performance, capable of generating 200,000 communications within one hour.

Archival System Management

Seamlessly integrated with the Archival system for efficient data management.

Enhanced Email Trigger

Ability to retrigger emails for enhanced communication flexibility.

Streamlined Batch Processes

Accessibility to trigger batches through SOAP, ACTION, and REST API calls for streamlined operations.

External Database Management

Implementation of an external database to log and track communications for business users.

Recently completed work

Our latest projects

At AdventSys, our purpose is deeply ingrained in our values, guiding every aspect of our work. We leverage technology mindfully to solve complex business problems and drive positive change.

Contact info

AdventSys is a global technology company that specializes in providing comprehensive IT solutions for enterprises, SMBs, NGOs, and other establishments worldwide.

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